WEBSITE TERMS OF USE
Thank you for visiting the Luminess Air (the “Company”)
web site. Please review the following terms of use that govern the
purchase and use from this site. The use of this site constitutes to be
bound by the following terms of use as set below:
TRADEMARKS & COPYRIGHT
The Luminess Air website along with all content including
all graphics, images, text, copy and icons are service marks, trademarks and
trade dress of the Company may not be used in connection with any product or
service that is not offered by the Company in any manner that is likely to
create confusion with customers or vendors in any way shape or form that
discredits, mimics or emulates the Company. All content on this site are
protected under
US
copyright Laws. All content, including graphics,
icons, text, images are the property of Luminess LP. Any duplication,
reproduction of any content from this website or from our packaging including
the photographic use of our products, trademarks, logos, literature without the
prior written approval of the Company is strictly prohibited.
COLOR REPRESENTATION
Luminess Air has made reasonable effort to emulate shade
of color cosmetics; however, the accuracy of color reproduction that you see on
your screen or paper print will depend on the color accuracy and calibration of
your viewing medium and we cannot guarantee that all colors will be represented
with full accuracy.
GUARANTEE
Try the Luminess Air Airbrush system for a complete 30
days. If you are not completely satisfied with the results then return
the product for a complete refund of purchase price less shipping and
handling. Please review Return policy for additional information.
If you find the foundation shades received to be too light or too dark then you
may contact the Luminess Care department for a replacement kit one time free of
cost by calling 1-866-914-4148.
MANUFACTORS WARRANTY
Standard warranty covers the parts and labor
for 1year from the date of purchase. Product must be assembled and
used as per the directions provided in product instruction guide and
introduction DVD as found in original package. Customer must only
use Luminess Air cosmetics in airbrush system. The use of any cosmetics
other than Luminess Air Airbrush cosmetics will void manufacturers
warranty. Follow cleaning and maintenance instructions as provided in
instruction guide and DVD; the failure to maintain cleaning practice will
result in product working incorrectly and or cause failure of product which
will not be covered under manufacturer’s warranty. Any modification to
the Luminess Air airbrush system may also result in the termination of
manufacturers warranty.
In the event product fails, refer to your users
guide and instructional DVD. If failure can not be rectified then contact
our Luminess Air Customer Care department during our business hours and
one of our representatives will gladly assist you in troubleshooting
failure. In the event that product can not be rectified y our agent then
we will provide user with a replacement authorization instruction on how to
send product to Luminess LP for replacement or repair. Customer is
responsible for all shipping and handling cost associated with warranty repair
or replacement. Include a copy of original packing list an a detailed
letter explaining any trouble you may be experiencing when returning items to
us for warranty issues. All returns items for replacement must be
returned to our third party fulfillment processor at:
Luminess Air
8752 Westpark Drive
Houston
,
Texas
77063
Warranty covers correction replacement or refurbishing
original product to a proper working condition and matching the level of
aesthetic wear as product delivered to us for warrant repair.
The three (2) year warranty, if purchased, covers
the Luminess Air PC-100 and BC-100 compressor, airbrush and A/C adapter only
for a period starting from the date of purchase to three (2) years from
original purchase date. Warranty covers correction, replacement or
refurbishing original product to a proper working condition and matching the
level of aesthetic wear as product delivered to us for warrant repair.
RETURN POLICY and 30 DAY MONEY BACK GUARANTEE POLICY
We will gladly accept any return within the 30 day trial
period, provided the item is in new or like-new condition. You will need
to contact the Luminess Care at 1-866-914-4148 and request at
Return Authorization number (RA#). Mark this number on the package
when returning. ALL RETURNS ARE VARIFIED FOR RA#. Any package
missing a RA# will be refused and returned to sender at sender’s expense.
A package must be received in our return processing facility within the 30 day
trial period which began on the date the product was delivered or within ten
business days after RA# was issued, which ever is later. Packages containing
expired RA#s may be refused and returned to sender at sender’s expense.
Return packages must be post marked within five (5) business days of the
RA# issue date. Merchandise received seven (7) days past RA expiration date
will be subjected to a 25% re-stocking fee of full purchase price.
RETURNS RECEIVED 14 DAYS AFTER THE RA# ISSUE DATE WILL BE REFUSED AND RETURNED
AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product
is received and inspected. Refunds are not issued at time of issuance of return
authorization.
Customers on the Trial Pay Offer will not be billed
additional monthly installment(s) as long as the goods are received before the
next applicable installment payment. If you are charged any additional
monthly payments and merchandise is returned within the 15 days after the
issuance of return authorization date, you will be refunded any additional
payments.
DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number
can be obtained by contacting our Customer Service Team at 1-866-914-4148 from
Monday to Friday during business hours of
8.30 AM to 5.30 PM Central time.
IMPORTANT- ADDITIONAL RETURN TERMS AND CONDITIONS
· All items must be returned in
their original packaging along with all accessories, parts, and instructions
manuals/dvd(s) that were shipped with your original order.
· Returns received without
original packaging will be charged up to a $25 restocking fee per unit
· Luminess Air assumes no
responsibility for merchandise damaged by carrier transporting and delivering
returned merchandise
· Returns received with damaged
merchandise may be denied refund and customer may be held responsible to pay
full value of product if balance exists on account for merchandise.
· Returns with missing parts
will be charged a flat $25 incomplete return fee per unit
· RETURN PERIOD- Our 30-day
return policy starts from the day your product is received and expires 35 days
from the date we actually ship product to you initially.
· A Return Authorization number
must be obtained in the 30 day return period as mentioned above.
· Returns must be received at
our facility in 10 days of when the Return Authorization number is generated
and given to you by phone.
· The initial trial shipping,
handling and processing costs is non-refundable.
· You will be responsible for
paying all return shipping to deliver product to our facility
· Allow up to 8 weeks for
return to appear on your credit card statement. (If you do not see your return
amount appear on your statement after up to 8 weeks, contact us
(1-866-914-4148) immediately before calling your credit card company).
Send all returns via a shipping method that
can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS
Priority mail), insurance is recommended, send to:
LUMINESS AIR RETURNS
RA#_____________
8752 Westpark Drive
Houston
,
Texas
77063
Along with your return please be sure to include the
following:
a. Your order number, Return Authorization number, your complete name, address, phone number and email address along with
original packing slip.
b. Please have Return Authorization number on package. If it is received and it does not meet our return policy we
will not issue you a refund and the package may be returned to you at your
cost.
c. A detailed explanation regarding your reason for returning the items.
d. Information about whether you would like a refund or a replacement.
LUMINESS AIR CLUB
The Luminess Air Club offers the convenience
of having refills of your Luminess Air cosmetics delivered to your door steps
in a timely and automatic manner. You will receive your two shades ever
so often as agreed, product will be delivered to your address. All you
pay is $29.95 per month or as agreed. Delivery cycles can be changed at
any time by contacting Luminess Care at 1-866-914-4148.
PAYMENT INFORMATION
We accept payment by Master Card, Visa,
Discover and American Express. Payment may also be made by using your
debit card, check or money order. Checks by phone payments must be made
for the full purchase price of $229.90 (plus additional amounts for
accessories). All Check by phone and One Time Pay customers receive free
S&H. If you wish to send a cashier check, money order or check
payment, please make payment payable to:
LUMINESS LP
PO Box
2655
Stafford
,
Texas
77477-2655
Check By Phone payments will be processed with seven (7)
days of purchase date. Sorry, no $29.95 trial offers are allowed under
this mode of payment; however, all purchases are still offered 30 day money
back guarantee privileges. A one time Electronic Fund Payment of $229.90
can be made over the phone with the customer’s verbal authorization.
Please allow up to twenty-one (21) business days for payment approval on Check
By Phone orders.
Checks are accepted only upon the condition that customer
agrees if any check is returned unpaid, Luminess Air may then debit customer’s
checking account for that amount of the check, plus a processing fee (and any
other applicable fee), as permitted by state law. NSF transactions will
be charged an additional $25 NSF fee on every additional attempt to clear
funds. All checks and E-Checks transactions are processed electronically.
FUEL SURCHARGE
An additional Fuel Surcharge may be added to
your shipping and handling if needed without any notification. Fuel
surcharge will equal an additional 5% of the shipping & handling portion of
your order.
ORDER DELIVERY TIME
All orders with regular shipping are shipped
between 2 and 6 weeks* after receiving order (start order date). Start
Order dates are calculated from the first weekday after order is called in or
ordered via website. Orders with optional Rush shipping are shipped
within 7- 10 business days. Consumers can expect an average of 2 to 10
days to receive delivery after order is shipped from our facility.
Contact us if you have not received your product within
respective applicable delivery time.
*These are estimated good faith dates and may vary in accordance with the volume
of orders and volume of product being shipped. Regular shipping is 2-6
weeks. These regular shipping weeks may vary during “high volume days” such as
holidays by up to two weeks earlier or two weeks later than estimated.
REFUSED DELIVERY
Customers will be responsible for all charges
associated with shipping and handling on return postage and a minimum 25%
re-stocking fee on full purchase price will be assessed to receive and
reprocess your order. Refused packages will not automatically stop us
from making additional installment payments if applicable.
REFUND POLICY
Initial shipping and handling charges are not
refundable. Refunds on authorized returned trial offer product will be
processed within 30 days of receiving returns. Allow up to 8 weeks
for return to appear on your credit card statement. (If you do not see your
return amount appear on your statement after up to 8 weeks, contact us
IMMEDIATELY (1-866-914-4148) immediately before calling your credit card
company as this will expedite claims). Partial or no refunds may
apply if product is received incomplete or returned after RA# allowable date.
Customer who originally paid by Check By Phone or by electronic check
withdrawal will be issued a refund check within four (4) weeks of us receive
and approving return.
Customer must be able to provide P.O.D. (proof
of delivery) that returned product was actually received by our returns
facility in the circumstance that no refund is issued because we are unable to
identify that return was ever received at our facility.
MULTI-PAYMENT TERMS
Customers opting to pay with our multi-payment
method will be billed in the following manner: Trial offer charge
including $29.95 fee plus shipping and
handling will be charged at the time of order. Any additional
accessories, rush shipping fees, and additional product will also be billed
immediately along with the trial and s/h fees Then customer will be
automatically billed first installment after 30 days from order date and then
subsequent installments in 30 day increments until full balance if paid-off in
full. Number of installments and installment amount will depend on agreed
offer and acceptance of additional accessories and or continuity programs if
applicable.
COLLECTION FEES AND GENERAL PAYMENT ITEMS
Customer is responsible for all collection and
attorney fees in the event unpaid balance has to be collected by a third
party collection service. Notify us immediately if your credit card
information changes, especially if you are on a payment program with a future
outstanding balance. Balance can be transferred or sold to third party
factor or financial institution.
ADDITIONAL TERMS AND CONDITIONS
Multi-payment customers with bounced
electronic or credit card payments may incur late payment fees, interest and
collection charges. A 25% non-refundable restocking fee will be levied on all
refused packages. CUSTOMER SERVICE HOURS: Monday to Friday 8:30 AM to 5:30 PM
Central Time